Customer satisfaction is important. When you visit a nail salon or spa, you expect expert care, quality service, and results that match what you’re looking for. Occasionally, things may not go as planned.
At Pure Polish Nails And Spa in Sierra Vista, we are dedicated to making sure you leave happy. If your experience falls short, we want to hear from you and are ready to help resolve any concerns. Here’s what to do if you’re not satisfied with your appointment.
Your Satisfaction Matters
We know every client has unique preferences and expectations. What pleases one person may not work well for another. That’s why we welcome your feedback and address issues as soon as possible.
If you have any concerns, please give us the chance to address them.
Step 1: Notify Us Within 10 Days
If you’re unhappy with your service, let us know within 10 days. This period allows us to review your treatment while the results are recent and to make adjustments while your nails remain as when you left.
Taking quick action helps us understand the problem and recommend the right solution. The ten-day window also helps us make precise corrections and shows us you’re invested in getting the results you want.
Don’t wait to reach out if something seems wrong. We’d rather help promptly than have you dissatisfied.
Step 2: Review and Solution
Once you reach out, we’ll assess your situation and may offer a touch-up, correction, or redo as needed. We don’t charge extra for adjustments linked to our service.
What you can expect:
- We’ll carefully listen to your feedback
- Review your concerns to identify the issue
- Decide on the correction (touch-up or redo)
- Arrange a convenient time for your visit
- Aim to ensure you’re happy with the outcome
We take responsibility for your satisfaction, whether it takes a quick adjustment or a full redo.
Step 3: Contact Us or Speak With a Manager
You can contact us by phone or discuss your concerns with a manager during your visit. We’re responsive and work to resolve issues as soon as possible.
How to reach us:
- Call the salon
- Visit in person and request a manager
- Share your details and what you expected
- Work together with us on a solution
Providing details helps us better address your issue.
Tips for a Better Experience
To get the best service, consider the following:
During your appointment:
- Clearly communicate your needs
- Ask questions if unsure
- Speak up if something isn’t right
- Check your nails before leaving
After your appointment:
- Follow aftercare advice
- Avoid activities that may damage your nails
- Contact us within 10 days if there is an issue
- Be open about your expectations
Good communication helps us deliver what you want.
We’re Here to Support You
Your satisfaction is our goal. While not every experience is perfect, we are committed to resolving any concerns. Please let us know if you are not happy with your service.
📞 Call to book: (520) 263-4670
📍 Location: 1638 AZ-92, Sierra Vista, AZ 85635
Your experience is important to us at Pure Polish Nails And Spa.
