Customer satisfaction is a priority. When you come to a nail salon or spa, you expect attentive service, skilled professionals, and results that meet your standards. However, there may be times when your experience falls short of what you anticipated.
At Pure Polish Nails And Spa in Sierra Vista, we are dedicated to resolving concerns. If you are not fully satisfied with your service, we encourage you to let us know so we can address the issue promptly. Here’s what to do if your visit didn’t meet your expectations.
Your Experience Matters
Every client has individual preferences and needs. We welcome your feedback and aim to respond to any concerns efficiently.
If your outcome isn’t as expected, we want the chance to make improvements.
Step 1: Notify Us Within 10 Days
Please contact us within 10 days if you are unhappy with your nails. This period allows us to evaluate your service while the results are still recent and make necessary corrections.
Timely communication helps us determine the cause and quickly find a resolution.
Why the 10-day window is important:
- It lets us see your nails in their original post-service condition
- We can better identify the specific issue
- Fixing problems is easier within this timeframe
- It shows your genuine concern about the outcome
Reach out as soon as possible so we can resolve the matter to your satisfaction.
Step 2: We Will Review and Resolve
When you inform us of an issue, we will review the situation and suggest a suitable correction, such as a touch-up or redo. Corrections are provided at no extra cost if they relate to the service you received.
Our process:
- Carefully listen to your concerns
- Assess the condition of your nails
- Decide on the best correction (adjustment or complete redo)
- Arrange a convenient time for you to return
- Ensure you are satisfied with the result
We strive to ensure that you leave happy with your experience, addressing any issues as needed.
Step 3: Contact Us or Ask for a Manager
You can reach out to our salon by phone or speak with a manager directly during your visit. We are available to discuss your experience and offer a solution promptly.
Ways to connect:
- Call our salon
- Request to speak with a manager in person
- Share details about what was unsatisfactory
- Collaborate with us to find a solution
The more information you provide about your concerns, the more effectively we can help.
Tips for a Positive Experience
The following suggestions can help you get the best results from your visit:
During your appointment:
- Clearly express your desired outcome
- Ask questions if unsure
- Address any discomfort immediately
- Inspect your nails before leaving
After your appointment:
- Adhere to aftercare instructions
- Avoid damaging activities for fresh nails
- Contact us within 10 days if you spot a problem
- Give honest feedback on the service
Open communication from the start helps us achieve the results you want.
Contact Us for Assistance
We value your satisfaction and are committed to making things right if you are not pleased with your service.
📞 Call to book: (520) 263-4670
📍 Location: 1638 AZ-92, Sierra Vista, AZ 85635
Your satisfaction matters to us at Pure Polish Nails And Spa.
